Exchange FAQs

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Who can request property from the Surplus Exchange?

Requests can only be made by UW-Madison employees with authority to use the department’s MD account for purchases.

Can UW employees request property for personal use?

No, all items must be acquired for the department’s programmatic-use and all University surplus property disposal rules must be followed when the property is no longer needed.  Acquired property cannot be sold or donated to private or non-profit individuals or organizations without authorization from SWAP.  Acquiring property through this program for personal use is strictly prohibited.

What is the cost to use the Exchange?

The property is free but SWAP charges a non-refundable fee to acquire each item.  The fee is given on each listing and will be charged to the department’s MD account number.

Have the items been tested?

No, unless otherwise noted in the description, items should be considered untested and functionality is not guaranteed.  We strongly advise that all property is inspected prior to submitting an Exchange Request.

How do I pick up items?

Once SWAP confirms the Exchange Request, the items located at SWAP can be picked up at 1061 Thousand Oaks Trail, Verona, WI 53593, Monday through Friday 8:30 a.m. – 3:30 p.m.  The receipt will be with the item(s).

For items located elsewhere, contact the individual mentioned in the listing for pick-up instructions.

Is Delivery Available?

Delivery services via MDS are available in most cases.  If the delivery is approved by MDS, the items will be brought to the department’s loading dock or receiving area where ShopUW+ items are placed.  An additional delivery fee will be charged to the department’s MD account.

Are refunds allowed?

Unfortunately no, all items are offered AS-IS.  All property acquired through this program become the department’s responsibility once pick-up or delivery occurs.  Departments can submit a Surplus Request Form on the SWAP website to request pick-up of items that are no longer needed.

Can I view and test the item before I acquire it?

Yes, but we ask that you schedule an appointment to do so.  Send us an email at swap@bussvc.wisc.edu and let us know when you’d like to stop by.  We’re located at 1061 Thousand Oaks Trail, Verona and our hours are Monday through Friday 8:30 a.m. – 3:30 p.m.   For items located on campus, contact the department to discuss viewing/testing options.

Can my department purchase from the SWAP Online Auction site?

Yes!  Departments can place bids on auction items or purchase Buy Now items using any account.  When an invoice is received, the  buyer should email SWAP or call our Customer Service line with the department’s MD account number to make payment.  Tax will be removed from the invoice for all MD account purchases.

Have questions not in the FAQs?  Contact us:

Customer Service

General Email: swap@bussvc.wisc.edu
Phone: (608) 497-4420 (Please leave a message and your call will be returned)

SWAP Office 

Program Supervisor:  Matthew Thies
Phone: (608) 497-4436 matthew.thies@wisc.edu